Regrettably, we are unable to reach out to Spotify or Apple specific inquiries about our customers' podcasts due to privacy regulations. Therefore, it's necessary for you to initiate contact with them directly. In this guide, we'll outline how and where you can connect with their help centers. Please note that communication with these help centers is conducted in English.
Spotify
Spotify provides a dedicated Help Center for podcasters, offering an extensive FAQ database with articles that may address your queries. If you cannot find the information you seek, you can personally contact Spotify Support via the email address podcaster-support@spotify.com. When reaching out, be sure to mention Springcast as your host to provide Spotify with essential details.
Apple Podcasts
For Apple Podcasts, navigate to Apple Podcasts for Creators. Here, you can access information about your account, Apple Podcast Analytics, podcast visibility, and your RSS feed. To contact Apple, log into Apple Connect using your Apple ID and select "Contact Us" in the footer. This action will lead you to a contact form.
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